Monday, January 28, 2008

Trust Me. I Live Here.

Living in Yellowstone Country has taught me something about travel (not that I do much since life around here keeps us so busy). When you’re headed somewhere for the very first time, make a few calls and find a friendly local voice to guide you. It is quite possible that you’ll encounter one or two folks who aren’t overly helpful…. but keep looking. Most of the people living and working in a destination community are passionate about the area and are anxious to share. These beacons may be found answering the phones at hotels, ranches, service providers, or the Chamber of Commerce. (Something to note: most cities are home to a Chamber of Commerce. Who knew, right? These organizations are usually quiet, behind-the-scenes outfits but not in a tourism-rich community. Chambers in towns around Yellowstone [or Mount Rushmore or the Grand Canyon or Yosemite…you get the picture] are hands-on and full of useful resources.)

While searching for your local connection, remember that people working in hospitality deal with the public forty hours a week…so killing them with kindness is a good approach. A friendly and cavalier voice is quite welcome and will often be met by a chattier reservationist on the business end of the call. Speaking from nearly 16 years of front desk experience I can say that friendly people (genuinely kind if possible) are like little gifts and I will spend 30 minutes gushing insider secrets in a show of appreciation. Grumpy people get information, too (I don’t discriminate), but they certainly don’t get the same caliber of insight and helpfulness.

There are lots of amazing resources for travelers (especially if you can find the ones that aren’t getting paid to say good things) but there’s something to be said for the horse’s mouth. Give it a try on your next adventure. Make a call, find a friend, and get the inside scoop on where you’re headed.

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